Privacy Policy

Introduction

Your privacy is important to us; we recognise and respect its importance. This privacy statement sets out how Cove Communities gathers, uses and shares personal information in compliance with GDPR requirements. You can access this privacy statement from our websites by clicking the appropriate link. Any changes to these policies will be posted on this page.

What personal data we collect

The personal data we collect varies depending on your involvement with us. You may be a holiday home owner, holiday maker, gym user, or simply making an enquiry and agreeing to receive marketing materials for offers etc. The information that can identify you that we collect includes but is not limited to your name, address, e-mail, telephone number, age, contact preferences, photo, CCTV image, vehicle registration number. If you are a holidaymaker we will hold details of the booking party including names and ages. If you are a holiday home owner we may collect details of your occupation, financial details pertaining to the purchase of a holiday home, insurance policy detail and information pertaining to family members/friends with permission to use the holiday home – as listed on the site licence or temporary membership forms.

Website Users

If you use our websites

1. IP address.
2. Web browser type and version.
3. Operating system used.
4. A referral site address.
5. A history of your activity within our websites.

If you sign up for marketing (not all points are relevant to all marketing sign up channels).

1. Name.
2. Email address.
3. Postal address.
4. Telephone number.

How we gather your personal information

We use only data gathered in accordance with this privacy policy. Personal information is collected

• Directly from you
• Via holiday bookings and services contracts
• Via site licence agreements
• Via enquiry forms website, postal, e-mail and by telephone
• Via booking agents
• Via web pages and web applications.

How we use your data

We will always use your data in a lawful way, for the purpose for which it was intended and because it is a necessity for us to provide to the product or service required or because you have consented to Cove Communities’s use of your data with respect to marketing or it stands as a legitimate interest. We will use your data for:

• To fulfil our contractual arrangements with you.
• To improve our service to you.
• Supplying products or services to you.
• To determine your suitability to do work.
• To participate in competitions
• Supplying marketing offers and information to you in the form of direct marketing (postal), emails, texts and phone calls, if you opted in.
• Personalising and tailoring our products and/or services to you.
• Market research.
• Customer demographic research.
• Website user experience/journey analysis – so as to continually improve our websites and your experience of them.

When using Cove Communities websites you will use third party cookies through third party applications like Google. We do not control the activities of these third parties and if you wish to limit the data collected by these third parties then we would refer you to the cookie section within this privacy statement where you can find instructions as to how these cookies can be activated/deactivated. You have the right to remove consent for us to use your data, and the right to request that we delete your data.

How long we keep your personal information

We do not keep your data for any longer than is necessary to facilitate the reason it was first given. Your data will be kept for the following periods, or for the following reasons:

• To allow us to fulfil our obligation for deliver the product or service you have requested from us.
• To allow us to market our services and/or products to you after consent has been given and is valid.
• We will delete your data if you request we do so.
• If you are a holiday guest we will remove your data 2 years after your last booking if no further communication has been made.
• If you are a holiday home Owner we will delete your data 6 years after you have left.

How do we safeguard your personal data?

We are committed to taking all reasonable steps to protect the personal information that we hold from misuse, loss or unauthorised access.  We achieve this by having in place a range of appropriate cyber, procedural practices & security measures to protect against unauthorised access, disclosure or misuse of your personal data.

Sharing Information with third parties

Cove Communities will only share information with third parties where we have a legal obligation or to complete work on our behalf. We instruct third parties to act on our behalf, these include payment processing, service and product delivery, advertising and marketing, search engine facilities and account access. Cove Communities takes all reasonable steps to ensure that your data is handled safely and securely and we only share data to enable agents acting on behalf of Cove Communities to deliver the full service or product offered. Cove Communitiesuses analytics tools to understand the use of our websites, website traffic, user patterns, user numbers, sales and consumer demographics and other information. Cove Communities will, on occasion, share data with third party agents to facilitate this analysis. Cove Communities will not sell, trade, let or lend personal information to others.

Consent

In certain circumstances we may be required to provide personal data to a third party so that they provide a specific service to you. This may be to provide finance or for you to obtain insurance. In such circumstance personal information will only be provided with your express consent. When making a booking, when you give us information about another person you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data. The information contained in any correspondence with us along with your email address and other details will only be used by Cove Communities in order to respond to your particular enquiry. It will not be given to any third party that is not associated with Cove Communities and its businesses without contacting you in advance. Your details may be retained on file and used to contact you in the future with information that is relevant to Cove Communities Holiday Offers or Caravan Holiday Home Sales and associated facilities, amenities, entertainment etc., at some stage in the future either by post, electronic mail or other methods only if consent has explicitly been given. This information may be used, for example, to inform you of special promotions, price offers etc. If you tell us that you do not wish to have this information used we will respect your wishes.

Sending Personal Information Overseas

Cove Communities will not send information overseas.

Giving you control You have the right to request to see your personal data held by Cove Communities, you also have the right to request deletion of that data. You have the right to accept or deny marketing options, and you have the right to change your mind about consent given for marketing. If you have consented to marketing and wish to then stop marketing you will need to either contact Cove Communities and request your removal and/or use the unsubscribe link at the bottom of every email to remove yourself from the email marketing database/s.

Withholding information

You do, of course, have the option to use our websites without giving any information at all but this does mean that you may not be able to use the full suite of functions e.g. booking a holiday. If you wish to simply view the website/s you can alter your cookie settings to restrict the collection of certain data.

Conditions relating to the use of this website

Cove Communities makes all reasonable efforts to ensure that all information provided through all of its websites published on the internet are accurate at the time of inclusion. However, occasionally we may make inadvertent errors, including typographical errors for which we apologise. Information may also be updated or changed at any time without notice and as such Cove Communities reserves the right to make changes and corrections at any time, without notice. Cove Communities accepts no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from any of the Cove Communities websites.

Third Party Website Disclaimer

Cove Communities websites may contain links to other websites, the company is not responsible for the content or privacy practices of these websites. Any links to any other sites does not mean that Cove Communities endorses or accepts any responsibility for the content or the accuracy of any promotions, offers or information contained therein. That in accessing these or any of Cove Communities site that you have the necessary protection from viruses or trojan horses or any other items that may cause malicious damage or construction and have taken all precautionary measures prior to undertaking any downloads etc.

Cookies

We may collect information about your preferences both when you tell us what these are and by analysis of site traffic, including now or in the future cookies and IP addresses. This information may be used to personalise your visits to our website or to provide you with relevant information based on your previous choices or information entered. We may also monitor and collect web traffic data to our site, to be used for statistical and analytical purposes. The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 dictate that we must give you the option of opting in or out of accepting cookies in any and all Cove Communities websites. When you first visit you will have a message displayed with all options and information allowing you to make a decision based on our websites and your browsing needs. You can configure you’re browser not to accept cookies and prevent us from using your information in this way if you want.

Managing cookies To enable/disable cookies

You will need to amend your preferences to enable/disable cookies on each type of web browser you use. If you are not sure of the type and/or version of web browser you use to access the internet then please check your computer by doing the following: For PCs you need to click on ‘Help’ at the top of your browser window and select the ‘About’ option. For Mac you need to open your browser and click on the Apple menu button and select the ‘About’ option. How to check cookies are enabled for PCs

Google Chrome

1. Click on the Chrome menu in the browser toolbar
2. Select ‘Settings’
3. Click ‘Show advanced settings’
4. In the ‘Privacy’ section, click the ‘Content settings’ button
5. In the ‘Cookies’ section you can change to your preferred setting

Internet Explorer

1. Click on the Explorer menu in the browser toolbar
2. Select ‘Internet options’
3. Select the ‘Privacy’ tab
4. Adjust the slider to change to your preferred setting.

Firefox

1. Click on the Firefox menu in the browser toolbar
2. Select ‘Options’
3. Select ‘Privacy’
4. Within the ‘History’ section select ‘Use custom settings for history’

Safari

1. Click on the Safari menu in the browser toolbar
2. Select ‘Preferences’
3. Click on the ‘Security’ tab
4. Check the box labelled ‘Enable JavaScript’ is ticked
5. Choose the option to ‘Accept Cookies Always’

How to check cookies are enabled for Macs   Google Chrome

1. Click on the Chrome menu in the browser toolbar
2. Select ‘Preferences’
3. Click ‘Show advanced settings’
4. In the ‘Privacy’ section, click the ‘Content settings’ button
5. In the ‘Cookies’ section you can change to your preferred setting

Internet Explorer

1. Click on the Explorer menu in the browser toolbar
2. Select ‘Internet options’
3. Select the ‘Privacy’ tab
4. Select ‘Advanced Privacy Settings’ window
5. Select the option ‘Override automatic cookie handling’ under the Cookies section.

Firefox

1. Click on the Firefox menu in the browser toolbar
2. Select ‘Options’
3. Set ‘Firefox will’ to ‘Use custom settings for history’
4. Select the ‘Accept cookies from sites’ checkbox to enable cookies

Safari

1. Click on the Safari menu in the browser toolbar
2. Select ‘Preferences’
3. Click on the ‘Privacy’ tab
4. Choose the option to ‘Accept Cookies Always’

As the controller, Cove Communities has implemented numerous technical and organisational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

Definitions

The data protection declaration of Cove Communities is based on the terms used in General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners.

Personal data

Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data subject

Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means.

Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Pseudonymisation

Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information.

Controller

Controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Processor

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient

Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.

Third party

Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent

Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Your rights

As a data subject you are entitled to be informed about data collection and the use of your data. You may exercise any of the following rights under the law (GDPR) Access: Individuals have the right of access to their personal data. Rectification: Individuals can ask us to change or complete any inaccurate or incomplete personal data held about them. Erasure: Individuals can ask us to delete their personal information where it is no longer necessary for us to use it, or where we have no legal basis for keeping it. To be forgotten:You have the right to ask us to delete any personal information we hold about you. Restriction: Individuals can ask us to restrict the personal information we use about them where we are not able to erase their personal information. Object: Individuals can object to our processing of their personal information. Portability: Individuals can ask us to provide them with a copy of your personal data. Withdraw Consent: Generally, we do not require consent to process personal information and so we do not ordinarily ask for consent to process personal information. However, where we do ask for consent to process personal information, individuals have the right to withdraw their consent at any time. We are required to verify the identity of anyone requesting to exercise their privacy rights and we may ask individuals to provide valid identification documents when making a request to allow us to do this. We will not make any charge for responding to any request from an individual exercising their privacy rights, and we will respond to any requests in accordance with our obligations under data protection laws. If you have reason to complain regarding our use of your personal data, please contact us in writing to the datacontroller@bunnleisure.co.uk and we will endeavour to rectify the issue. You also have the right to complain to the Information Commissioner’s Office (ICO).

Automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

Cookie	Type	Description
DoubleClick	NID 1P_JAR CONSENT	Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
Facebook	fr	We use Facebook Pixel to track visitor activity on our website. Analytics are used to measure the effectiveness of ads, to define custom audiences for ad targeting, for dynamic ads campaigns, and to analyse that effectiveness of our website's conversion funnels. You can view your add settings and update your preferences at any time.
Google Analytics	_utma _utmb _utmc _utmt _utmz _ga _gid utm_source utm_medium utm_campaign utm_term utm_content	Google Analytics allow us to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. We also use a number of Google Analytics Advertising Features, including display, remarketing and interest-based advertising features. We may use first-party cookies (or other first-party identifiers) and third-party cookies (or other third-party identifiers) together. Visitors can opt out of the Google Analytics Advertising Features through Ads Settings, Ad Settings for mobile apps or any other available means (for example, the NAI’s consumer opt out). You can find Google Analytics’ for the web here: https://tools.google.com/dlpage/gaoptout.
WordPress	wordpress_test_cookie wp-settings-{user_id} wp-saving-post wordpress_logged_in_{hash} viewed_cookie_policy	wordpress_test_cookie: Tests that the browser accepts cookies.wp-settings-{user_id}: Used to persist a user’s wp-admin configuration. wp-saving-post: Used to track if there is saved post exists for a post currently being edited. If exists then let user restore the data wordpress_logged_in_{hash}: Remember User session viewed_cookie_policy: Used to track if the current user has viewed the cookie policy
YouTube	LOGIN_INFO PREF SAPISID SID SSID VISITOR_INFO1_LIVE YSC	These cookies allow YouTube to collect usage information for YouTube hosted videos on our website.